FAQ

Swaplo is a marketplace for short-term collateralized micro loans. Borrowers post deals; lenders fund from an internal USD ledger topped up with Litecoin (LTC).

Operators help lock collateral, send LTC, and settle repayments.

No. Swaplo is not a financial institution and not a fintech lender. We do not take on the legal or regulatory responsibilities of banks or licensed finance/fintech firms.

Swaplo is a platform that helps make peer-to-peer (P2P) crypto borrowing and lending safer — through ledger escrow steps, collateral locking, and operator-assisted settlement.

Crypto collateral is held on-chain under smart-contract (or equivalent) lock. Non-crypto collateral means non-fiat valuable assets the borrower voluntarily provides; they are secured during the Swaplo-mediated loan and returned to the borrower when the loan completes successfully (or restored in equivalent form when that was the agreed method). See Terms §1 and §6.

Collateral value must be at least 1.5× the loan amount. Example: for a $100 loan you need at least $150 of accepted collateral value.

The operator assesses whether the described collateral meets that coverage at listing approval and again at lock. Undercollateralized deals may be rejected. See Terms §6.

Typical deals are between $1 and $2000 for up to 14 days. Exact terms are set on each listing and must pass admin review before lenders see them.

Sign in, choose a nickname, post a borrow deal with amount, repayment, term, and collateral description, then accept the deal terms.

After admin approval the listing appears on the marketplace. When a lender funds, you have a short window to deliver collateral. The loan starts only after collateral is locked (usually via smart contract for tokens, or Swaplo escrow conversion for other approved digital assets).

Top up LTC to your wallet address so your Available USD balance rises. Browse Marketplace, open a deal, and tap I lend.

Your Available locks to Pending while the borrower delivers collateral. If they miss the window, Pending returns to Available.

Your funds stay in Pending until collateral is locked. The loan term — and LTC release to the borrower — does not start before that lock is confirmed. If collateral is not delivered in the window, Pending is auto-refunded to your Available balance (Escrow Protect).

After Swaplo locks collateral and starts the loan, Swaplo guarantees return of the principal you funded on that deal — via borrower repayment, collateral settlement, and/or Swaplo restorative credit — except Force Majeure (see Terms §3.1.1). Profit above principal is not guaranteed.

Coverage: collateral must be worth at least 1.5× the loan (e.g. $100 loan → ≥ $150 collateral). That ratio is a platform security rule.

Collateral is usually liquid digital value (often altcoins or tokens). Crypto is typically locked on-chain with a smart contract before the loan begins.

Non-crypto collateral is non-fiat value the borrower voluntarily provides (for example major e-commerce gift cards, certain NFTs, transferable receivables, equity interests). It is secured in Swaplo escrow for the loan and returned to the borrower when repayment succeeds (or restored in equivalent form when agreed).

Anything not locked by smart contract must still be blocked or redeemed so the borrower cannot freely use it during the term. See Terms §2–§3 and §8.

After funding, the borrower must deliver collateral within 45 minutes. If not, the lender’s Pending is auto-refunded (Escrow Protect for that step).

Borrowers who repeatedly miss windows can hit 3 no-shows and lose the listing.

Even after delivery, the active loan only starts once the operator confirms the collateral lock (smart contract or escrow conversion as described above).

On successful repayment close, the borrower pays 1.5% of the lending amount. Lenders are not charged that success fee.

See Pricing for examples and late-fee rules.

Late fees may apply at 5% of the repayment amount per 24-hour stage, up to 2 stages. After that, collateral may be liquidated under platform process.

Always read the listing dates and keep repayment funds ready.

Available can fund deals or be cashed out (after review). Pending is locked for escrow steps such as a funded deal waiting on collateral.

Cashouts send LTC to an address you provide; they are operator-reviewed, not instant bank wires.

On every LTC top-up credit and every cashout, Swaplo charges 1% if the amount is under $50, or a flat $1.50 at/above that. Paid by the depositor or the person cashing out — not the loan success fee.

Top-up: Available credit = USD value of LTC received − network fee. Minimum received to credit: $5.00.

Cashout: you enter the gross amount (min $5.00). Available is debited for the gross when sent; LTC you receive ≈ gross − network fee.

On-chain miner fees are separate and paid when you broadcast a transaction. See Pricing (/pricing).

Counterparties should not exchange personal Telegram or email. Your public nickname (and optional avatar) identifies you on deals and messages.

Keep contact on Swaplo Messages and Support so disputes stay auditable.

Yes — peer chats may be reviewed for disputes, safety, and abuse prevention. Do not share secrets you would not want an operator to see in a dispute file.

Support tickets are also handled by operators.

Use Recover: reset via the email on your account, or with your 12-word recovery phrase if you confirmed it in Telegram/security setup.

PIN is 4–6 digits — not your nickname. Profile settings can change nickname/email with the current PIN.

Collateral-window timeouts refund Pending to the lender automatically. Completed settled loans are not “refunded” like retail returns.

Wrong-network LTC may be unrecoverable. See Refund & Settlement (/legal/refund) for details.

Ledger funds and escrow steps are designed to protect lenders during the collateral window and to settle through operator process. Crypto always carries market and operational risk.

Protect your PIN, recovery phrase, email, and Telegram. Swaplo never asks for your recovery words in chat.

Terms of Service: /legal/terms

Privacy Policy: /legal/privacy

Refund & Settlement: /legal/refund

Pricing summary: /pricing · Support tickets: /support